Widerrufsbutton & Manager – Umsetzung EU-Richtlinie 2023/2673 ab 2026

PS Withdrawal Manager & Withdrawal Button Pro – Legally compliant withdrawal button and professional return management for PrestaShop

From 2026 onwards, EU Regulation 2023/2673 requires every online shop to provide a clearly visible withdrawal button. With PS Withdrawal Manager & Withdrawal Button Pro you fully comply with this legal requirement and additionally receive a complete withdrawal and return management system integrated directly into your PrestaShop.

Customers can submit withdrawals, returns, product issues or cancellation requests online. All requests are managed centrally in the merchant back office including messaging, status management, file attachments and automatic email notifications.

Why choose this module?

• Complies with the new EU requirement for a withdrawal button from 2026
• Fully integrated withdrawal management inside PrestaShop back office
• Customers locate orders via reference number or email address
• Automatic email notifications on status changes
• File uploads for documents, images and return forms
• Professional workflow for merchants and customers

Features

Frontend

• Legally compliant withdrawal button according to EU regulations
• Secure flow: order lookup via reference and email
• Customer forms for withdrawal, returns and issue reports
• Image and document uploads
• Clear confirmation step for customers
• Flexible placement of the withdrawal button: footer, customer account or via hook

Back Office

• Central overview of all submitted requests
• Status workflow: New → In Progress → Completed
• Direct communication with customers via email
• Download of all attachments
• Classification by request type (withdrawal, damaged, wrong delivery, etc.)
• Advanced filtering, search and sorting

Legally compliant and GDPR-friendly

• Compliant with EU Regulation 2023/2673
• Secure data transmission
• No data sharing with third parties

Who is it for?

For all merchants who want to manage withdrawals and returns in a legally compliant, professional and customer-friendly manner – regardless of shop size.

Package contents

• PrestaShop module as installable ZIP file
• Setup assistant for withdrawal button and back office management
• 12 months of support and updates